Internet and distance channel use and European consumer complaint behavior
Year of publication: |
2013
|
---|---|
Authors: | Jasper, Cynthia R. ; Waldhart, Paul |
Published in: |
The international review of retail, distribution and consumer research. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0959-3969, ZDB-ID 1098588-8. - Vol. 23.2013, 2, p. 137-151
|
Subject: | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Distanzhandel | Distance selling | Online-Handel | Online retailing | Europa | Europe |
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