Internet-banking customer analysis based on perceptions of service quality in Taiwan
Chih-Chin Liang and Wu Pei-Ching
| Year of publication: |
2015
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|---|---|
| Authors: | Liang, Chih-Chin ; Wu, Pei-Ching |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 26.2015, 5/6, p. 550-568
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| Subject: | Internet banking | segmentation | e-commerce | service quality | Taiwan | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Electronic Banking | Electronic banking | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Internet | Online-Handel | Online retailing | Wahrnehmung | Perception | Kundenanalyse | Customer analysis |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011305706