Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Muslim Amin
| Year of publication: |
2016
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|---|---|
| Authors: | Amin, Muslim |
| Published in: |
The international journal of bank marketing : IJBM. - Bingley : Emerald Publishing Limited, ISSN 0265-2323, ZDB-ID 395277-0. - Vol. 34.2016, 3, p. 280-306
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| Subject: | Malaysia | Internet banking | e-Customer loyalty | e-Customer satisfaction | e-Service quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Electronic Banking | Electronic banking | Electronic Commerce | E-commerce | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Internet | E-Government | E-government |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJBM-10-2014-0139 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011593721