Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Year of publication: |
2016
|
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Authors: | Amin, Muslim |
Published in: |
The international journal of bank marketing : IJBM. - Bingley : Emerald Publishing Limited, ISSN 0265-2323, ZDB-ID 395277-0. - Vol. 34.2016, 3, p. 280-306
|
Subject: | Malaysia | Internet banking | e-Customer loyalty | e-Customer satisfaction | e-Service quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Electronic Banking | Electronic banking | Electronic Commerce | E-commerce | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Internet |
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