Intertemporal spillovers in consumer experiences : empirical evidence and service design implications

Abhishek Deshmane, Víctor Martínez-de-Albéniz, Guillaume Roels

Year of publication:	[2023]
Authors:	Deshmane, Abhishek ; Martínez-de-Albéniz, Victor ; Roels, Guillaume
Publisher:	[Fontainebleau] : INSEAD
Subject:	Service Experience Design \| Behavioral Operations Management \| Prospect Theory \| Analysis ofReviews \| Reduced-form Econometric Analysis \| Dynamic Programming \| Prospect theory \| Konsumentenverhalten \| Consumer behaviour \| Spillover-Effekt \| Spillover effect \| Experiment \| Prozessmanagement \| Business process management

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