INTQUAL ‐ an internal measure of service quality and the link between service quality and business performance

Looks at the importance of the service sector to national economies with interest for practitioners and academics. Posits that management has to determine what actions it needs to undertake to ensure it delivers service quality.

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Year of publication:	1997
Authors:	Caruana, Albert ; Pitt, Leyland
Published in:	European Journal of Marketing. - MCB UP Ltd, ISSN 1758-7123, ZDB-ID 2002936-6. - Vol. 31.1997, 8, p. 604-616
Publisher:	MCB UP Ltd
Subject:	Business performance \| Customer satisfaction \| Service quality \| United Kingdom

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/03090569710176600 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014723229