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Using DEA and Worst Practice DEA in Credit Risk Evaluation
Paradi, Joseph, (2004)
Combining DEA Window Analysis with the Malmquist Index Approach in a Study of the Canadian Banking Industry
Asmild, Mette, (2004)
Evaluating Customer Service Representative Staff Allocation and Meeting Customer Satisfaction Benchmarks: DEA Bank Branch Analysis
Min, Elizabeth Jeeyoung, (2011)