Investigating critical factors affecting the operational excellence of service firms in Jordan
Rana Mohammad Shehadeh; Zu'bi M. F. Al-Zu'bi; Ayman Bahjat Abdallah; Mahmoud Maqableh (The School of Business, The University of Jordan)
| Year of publication: |
2016
|
|---|---|
| Authors: | Shehadeh, Rana Mohammad ; Al-Zu'bi, Zu'bi M. F. ; Abdallah, Ayman Bahjat ; Maqableh, Mahmoud |
| Published in: |
Journal of management research. - Las Vegas, Nev. : Macrothink Institute, ISSN 1941-899X, ZDB-ID 2531426-9. - Vol. 8.2016, 1, p. 157-190
|
| Subject: | Operational Excellence | Operations Strategy | Service delivery system | Jordan | Jordanien | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Prozessmanagement | Business process management | Erfolgsfaktor | Success factor |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.5296/jmr.v8i1.8680 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011436934