Investigating customer satisfaction dimensions with service quality of online auctions : an empirical investigation of e-Bay

Eugenia Papaioannou; Costas Assimakopoulos; Christos Sarmaniotis; Christos K. Georgiadis

Year of publication:	2013
Authors:	Papaioannou, Eugenia ; Assimakopoulos, Costas ; Sarmaniotis, Christos ; Georgiadis, Christos K.
Published in:	Information systems and e-business management : ISeB. - New York, NY [u.a.] : Springer, ISSN 1617-9846, ZDB-ID 2069863-X. - Vol. 11.2013, 2, p. 313-330
Subject:	eBay Inc. \| Internet-Auktion \| Online auction \| Dienstleistungsqualität \| Service quality \| Kundenzufriedenheit \| Customer satisfaction

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