Investigating patient loyalty : an integrated framework for trust, subjective norm, image, and perceived risk (a case study in Depok, Indonesia)
Medi Yarmen, Sik Sumaedi, I Gede Mahatma Yuda Bakti, Tri Rakhmawati, Nidya Judhi Astrini and Tri Widianti
| Year of publication: |
2016
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|---|---|
| Authors: | Yarmen, Medi ; Sik, Sumaedi ; Bakti, I Gede Mahatma Yuda ; Rakhmawati, Tri ; Astrini, Nidya Judhi ; Widianti, Tri |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 8.2016, 2, p. 179-196
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| Subject: | Trust | Subjective norm | Loyalty | Image | Perceived risk | Healthcare service | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Indonesien | Indonesia | Konsumentenverhalten | Consumer behaviour | Risiko | Risk | Gesundheitsversorgung | Health care | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQSS-01-2015-0005 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011587081