Investigating temporal effects of risk perceptions and satisfaction on customer loyalty
Hong-Youl Ha; Hee-Young Son
| Year of publication: |
2014
|
|---|---|
| Authors: | Ha, Hong Youl ; Son, Hee-young |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 24.2014, 3, p. 252-273
|
| Subject: | Satisfaction | Risk | Loyalty | Switching costs | Longitudinal study | Risk perceptions | Remaining contraxt time | Löyalty intentions | Product usage satisfaction | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Risikopräferenz | Risk attitude | Wahrnehmung | Perception | Risiko | Beziehungsmarketing | Relationship marketing | Wechselverhalten | Switching behaviour | Arbeitszufriedenheit | Job satisfaction | Kundenbindung | Customer retention | Zufriedenheit | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010359565