Investigating the effect of AI service quality on consumer well-being in retail context
Pengyi Shen, Demin Wan, Aonan Zhu
| Year of publication: |
2025
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|---|---|
| Authors: | Shen, Pengyi ; Wan, Demin ; Zhu, Aonan |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 19.2025, 1, Art.-No. 5, p. 1-35
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| Subject: | AI service quality | Consumer well-being | Perceived competence | Perceived warmth | Social cognitive theory | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Lebensqualität | Quality of life | Kognition | Cognition | Einzelhandel | Retail trade |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-024-00575-x [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015178591