Investigating the impact of resource capabilities on customer loyalty: a structural equation approach for the UK hotels using online ratings
| Year of publication: |
2013
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|---|---|
| Authors: | Ramanathan, Usha ; Ramanathan, Ramakrishnan |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 27.2013, 5 (26.7.), p. 404-415
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