Investigating the influence of professor characteristics on student satisfaction and dissatisfaction : a comparative study

Thorsten Gruber, Anthony Lowrie, Glen H. Brodowsky, Alexander E. Reppel, Roediger Voss ...

Year of publication:	2012
Authors:	Gruber, Thorsten ; Lowrie, Anthony ; Brodowsky, Glen H. ; Reppel, Alexander E. ; Voss, Roediger
Published in:	Journal of marketing education : JME. - Thousand Oaks, Calif. [u.a.] : Sage, ISSN 0273-4753, ZDB-ID 1045971-6. - Vol. 34.2012, 2, p. 165-178
Subject:	Studierende \| Students \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungsqualität \| Service quality \| Hochschullehrer \| Higher education staff \| Arbeitszufriedenheit \| Job satisfaction

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