Investigating the Role of Knowledge gap in enhancing Software Quality

Software quality has always been described as a poorly developed construct. Several reports and much evidence show clear problems related to software quality outputs. Therefore, software quality problems constitute the phenomenon investigated in this research question: Why does quality management not achieve its anticipated outcomes in the software industry? This research empirically tests if a possible existence of knowledge management gaps can be a reason behind a possible existence of quality performance gaps. Therefore, this research identifies if these possible gaps may exist in the Egyptian software industry. In addition, this research aims to test the impact of these possible knowledge gaps (if found) on the quality performance gaps (if found). The main findings include that significant knowledge gaps and quality performance gaps exist in the Egyptian software industry. Additionally, Statistical correlation is statistically significant between these two gaps. Therefore, it came to fore the importance of knowledge management activities and their impact on achieving desired quality outcomes.