Is "service with a smile" enough? Authenticity of positive displays during service encounters
| Year of publication: |
2005
|
|---|---|
| Authors: | Grandey, Alicia A. ; Fisk, Glenda M. ; Mattila, Anna S. ; Jansen, Karen J. ; Sideman, Lori A. |
| Published in: |
Organizational Behavior and Human Decision Processes. - Elsevier, ISSN 0749-5978. - Vol. 96.2005, 1, p. 38-55
|
| Publisher: |
Elsevier |