Is service with a smile enough to satisfy customers? : sincere and insincere smiles via video and vignette
Resekiani Mas Bakar, Fitriani Ayu, Lukman Nadjamuddin
| Year of publication: |
2023
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|---|---|
| Authors: | Bakar, Resekiani Mas ; Ayu, Fitriani ; Nadjamuddin, Lukman |
| Published in: |
Gadjah Mada international journal of business. - Yogyakarta, Indonesia : Faculty of Economics and Business, ISSN 1411-1128, ZDB-ID 2947129-1. - Vol. 25.2023, 2, p. 121-142
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| Subject: | customer satisfaction | experimental | video | vignette | smile | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Experiment |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014302624