IS standards in designing business-to-government collaborations : the case of customs

From the summary: Along the trajectory of electronic data interchange (EDI), collaborating business partners discovered the benefit of information systems (IS) standards. This research aims to extend research on further implications of IS standards on B2G collaborations. It identifies and designs building blocks of B2G interactions such as actor types, linkages, and determinants of successfully conducted B2G collaboration. The research was carried out along a longitudinal case study in the context of a European research project that investigates the role of ‘Information Technology for Adoption and Intelligent Design for e-Government’ (ITAIDE). The study covers institutional elements and the composition of B2G collaborations between tax and customs authorities, standardization bodies, and academic institutions in three B2G networks and lasted for three years. In addition to the collaboration studies, the research included the study of customs-related legislation.