ISO/IEC 20000 : an introduction to the global standard for service management
David Clifford
| Alternative title: | International Organization for Standardization/International Electrotechnical Commission 20000 |
|---|---|
| Year of publication: |
2011 ; 2. ed.
|
| Authors: | Clifford, David |
| Publisher: |
Ely : IT Governance Pub. |
| Subject: | Computer service industry--Management--Standards. | Customer services--Management--Standards. | Information technology--Management--Standards. |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | x, 64 S. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 978-1-84928-314-4 |
| Source: |
Persistent link: https://www.econbiz.de/10009498126