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Knee-jerk anti-LOOPism and other E-mail phenomena : oral, written, and electronic patterns in computer-mediated communication
Yates, JoAnne, (1993)
Mediated communication in organizations : a theoretical framework and research agenda
Yates, JoAnne, (2003)
Genre systems : structuring interaction through communicative norms
Orlikowski, Wanda J., (1998)