Its all in the mix: Determinants and consequences of workforce blending in call centres
| Year of publication: |
2013
|
|---|---|
| Authors: | Kwon, Hyunji ; van Jaarsveld, Danielle |
| Published in: |
Human relations. - Thousand Oaks, Calif. [u.a.] : Sage Publ, ISSN 0018-7267, ZDB-ID 2037713. - Vol. 66.2013, 8, p. 1075-1100
|