Joint product improvement by client and customer support center : the role of gain-share contracts in coordination
Year of publication: |
2014
|
---|---|
Authors: | Bhattacharya, Shantanu ; Gupta, Alok ; Hasija, Sameer |
Published in: |
Information systems research : ISR. - Catonsville, MD : INFORMS, ISSN 1047-7047, ZDB-ID 1081934-4. - Vol. 25.2014, 1, p. 137-151
|
Subject: | IT outsourcing | gain-share contract | cost-plus contract | joint product improvement | double-sided moral hazard | Outsourcing | Vertrag | Contract | Moral Hazard | Moral hazard | Kuppelproduktion | Joint production | Vertragstheorie | Contract theory | Lieferantenmanagement | Supplier relationship management | Prinzipal-Agent-Theorie | Agency theory | Leistungsanreiz | Performance incentive |
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