K-C model of three customer-contact dimensions: an exploratory hospital field test
William L. Smith and Mohammad Chowdhury
| Year of publication: |
2007
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|---|---|
| Authors: | Smith, William L. ; Chowdhury, Mohammad |
| Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 21787979. - Vol. 3.2007, 3, p. 299-311
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| Type of publication: | Article |
|---|---|
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009867299