Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
| Year of publication: |
2009
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|---|---|
| Authors: | Shahin, Arash ; Zairi, Mohamed |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 20.2009, 9, p. 1003
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