Kano model categorization methods : typology and systematic critical overview for hospitality and tourism academics and practitioners
Lisa Slevitch
| Year of publication: |
2025
|
|---|---|
| Authors: | Slevitch, Lisa |
| Subject: | Kano model | categorization methods | customer satisfaction | quality | attribute performance | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Gastgewerbe | Hospitality industry | Tourismus | Tourism |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10963480241230957 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015193323