Kano's Model: An Integrative Review of Theory and Applications to the Field of Hospitality and Tourism
| Year of publication: |
2013
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|---|---|
| Authors: | Gregory, Amy M. ; Parsa, H. G. |
| Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa : Taylor & Francis, ISSN 1936-8623, ZDB-ID 24937009. - Vol. 22.2013, 1 (1.1.), p. 25-46
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