Key Concepts for New Service Development
| Year of publication: |
1996
|
|---|---|
| Authors: | Edvardsson, Bo ; Olsson, Jan |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 16.1996, 2, p. 140-164
|