I know how you feel, but it does not always help : integrating emotion recognition, agreeableness, and cognitive ability in a compensatory model of service performance
Lorna Doucet, Bo Shao and Lu Wang and Greg R. Oldham
| Year of publication: |
2016
|
|---|---|
| Authors: | Doucet, Lorna ; Shao, Bo ; Wang, Lu ; Oldham, Greg R. |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 27.2016, 3, p. 320-338
|
| Subject: | Cognitive ability | Agreeableness | Emotion recognition ability | Service performance | Emotion | Kognition | Cognition | Intelligenz | Intelligence | Dienstleistungsqualität | Service quality | Persönlichkeitspsychologie | Personality psychology | Arbeitsleistung | Job performance |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-11-2014-0307 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011583535