Knowing What You Don't Know? Discourses and Contradictions in Knowledge Management Research

Even though knowledge management scholars generally advocate explicit management of knowledge, there is research that cautions against the unintended consequences of such efforts. Some researchers go as far as arguing that knowledge and management are contradictory concepts (Alvesson and Kärreman, 2001). This paper explores the apparent double-edged nature of knowledge management by developing a theory-based framework that highlights different fundamental assumptions about knowledge and its management. This framework, which is an adaptation of Burrell and Morgan's four paradigms of social and organizational inquiry, distinguishes among a neo-functionalist, a constructivist, a critical and a dialogic discourse. Copyright Blackwell Publishing Ltd 2004.