Knowledge-Based Customisation and Management of E-Survey

Many organisations have their own methods for survey activities. It is difficult to design questionnaires, which is considered to be a time-consuming processes for conducting a survey. Due to ineffective sharing and the retention of knowledge, organisations spend much time and effort to study past cases and previous know-how for conducting the survey. As a result, this paper presents a knowledge-based system approach for the customisation and the management of E-survey activities. A prototype knowledge-based survey system is built and the capability of the system is demonstrated through a successful trial implementation in a manufacturing enterprise.