Knowledge-driven customer support services : a socio-engineering approach
Itzhak Aviv; Meira Levy; Irit Hadar
| Year of publication: |
2012
|
|---|---|
| Authors: | Aviv, Itzhak ; Levy, Meira ; Hadar, Irit |
| Published in: |
Customer relationship management and the social and semantic web : enabling cliens conexus. - Hershey, Pa. : Business Science Reference, ISBN 1-61350-044-0. - 2012, p. 23-38
|
| Subject: | Beziehungsmarketing | Relationship marketing | Wissensmanagement | Knowledge management | Social Web | Social web |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009377135