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Common assessment framework : the European approach to public service evaluation
Oechsler, Walter A., (2002)
Public services delivery
Shah, Anwar, (2005)
Qualitätsmanagement in öffentlichen Verwaltungen : eine empirische Untersuchung am Beispiel des Großherzogtums Luxemburg
Christen, Erwin, (2007)
Sold! : how to make it easy for people to buy from you
Martin, Steve, (2003)
EU programmes and the evolution of local economic governance in the UK
Martin, Steve, (1998)
Engaging with citizens and other stakeholders
Martin, Steve, (2009)