Knowledge Management for Business Performance Improvement

Competitive organisations must be able to locate, capture, store, share and leverage not only data and information but also the knowledge of the firm. However, if the majority of information needed for decision-making exists in the minds of employees, a system is needed to capture and codify this knowledge. The paper addresses this within the context of how decision support systems, Artificial Intelligence and Information Technology can aid the transformation process of knowledge. The emergence of new technologies has increased the ability of organisations to share knowledge, not just internally, but with external stakeholders. E-knowledge networks allow their participants to create, share and utilise strategic knowledge to improve operational and strategic efficiency and effectiveness. The proposed e-knowledge network will evaluate and deploy these technologies to enable inter-organisational knowledge sharing. In addition, the implications of inter-organisational knowledge sharing on the supply chain are considered for business process improvement