Knowledge Management in Expert Systems Development

In business surroundings characterized by tough competition and more demanding customers, in order to ensure stable market position and good relationship with customers, companies' main task becomes proper use of corporate knowledge. Knowledge management is directed towards identification, creation and exchange of knowledge. Many concepts of knowledge management have roots in the area of expert systems and artificial intelligence in general. Knowledge acquisition, knowledge representation, methods and techniques of coding the knowledge for expert system development purposes are directly associated with these activities for knowledge management purposes. From the aspect of knowledge lifecycle expert systems can be applied in knowledge creation, knowledge transfer or dissemination and usage of knowledge. Utilization of expert systems is particularly spread in the area of finance, especially in the tax planning, financial diagnosis, financial accounting, credit process, and credit risk measurement. As part of more comprehensive expert system for creditworthiness estimation, this paper presents expert system for business efficiency estimation from the aspect of knowledge management.