Knowledge Management in Innovative Companies 1

Cover -- Half-Title Page -- Title Page -- Copyright Page -- Contents -- Preface -- 1. The KM Project in an Organization -- 1.1. Articulation of Chapter 1 -- 1.2. Knowledge management -- 1.3. A reference framework for a knowledge-based KM -- 1.3.1. Knowledge-based KM -- 1.4. The virtuous cycle of knowledge -- 1.4.1. Step 1: analysis of a knowledge capital and development of a KM plan -- 1.4.2. Step 2: organization of knowledge resources -- 1.4.3. Step 3: implementation of KM processes -- 1.4.4. Step 4: evolution of a knowledge capital -- 1.5. The MASK method -- 1.5.1. MASK II: analysis of a knowledge capital -- 1.5.2. MASK I: capitalization of a knowledge corpus -- 1.5.3. MASK III: sharing the knowledge base -- 1.5.4. MASK IV: evolution of a knowledge capital -- 1.6. The KM process repository -- 1.7. Critical success factors for a global KM project -- 1.7.1. The water lily strategy -- 1.7.2. Key stages of change -- 1.8. Overview -- 2. Strategic Analysis of an Organization's Knowledge Capital -- 2.1. Articulation of Chapter 2 -- 2.2. Introduction to the strategic analysis of knowledge capital -- 2.2.1. Step 1: analysis of critical capacities -- 2.2.2. Step 2: analysis of critical knowledge -- 2.2.3. Step 3: strategic alignment -- 2.2.4. Step 4: developing the action plan -- 2.2.5. The knowledge criticality analysis grid -- 2.3. Chronopost: observing professions -- 2.3.1. Presentation of the company -- 2.3.2. Project context -- 2.3.3. Objectives -- 2.3.4. Approach adopted -- 2.3.5. Procedure -- 2.3.6. Strategic alignment -- 2.3.7. Project assessment -- 2.3.8. Lessons learned -- 2.3.9. Conclusion -- 2.4. Hydro-Québec -- 2.4.1. Introduction -- 2.4.2. Presentation of Hydro-Québec -- 2.4.3. Presentation of the study conducted and the principles of the method used -- 2.4.4. Implementation of the method at Hydro-Québec -- 2.4.5. Conclusion.