Knowledge management in service encounters: impact on customers' satisfaction evaluations
| Year of publication: |
2011
|
|---|---|
| Authors: | Guchait, Priyanko ; Namasivayam, Karthik ; Lei, Pui-Wa |
| Published in: |
Journal of knowledge management. - Bingley : Emerald Group Publ. Ltd, ISSN 1367-3270, ZDB-ID 14951095. - Vol. 15.2011, 3 (31.5.), p. 513-528
|