Knowledge Management Processes: Storing, Searching and Sharing Knowledge in Practice

Knowledge management includes several processes, e.g., knowledge creation, knowledge storing, sharing, and using knowledge. When these processes run smoothly, an organization can confirm that information is available for users whenever needed. This is essential for organizations that sell knowledge based services. However, often these processes are not as effective as they could be. In this article the authors concentrate on the following knowledge management processes: storing, searching, and sharing knowledge. The purpose of the research was to find out the different kind of practices companies use for these processes and how information technology can help companies produce these processes more effective. This paper includes the theoretical background of knowledge management and its processes as well as the results of an empirical benchmarking research done among medium sized and large organizations in knowledge intensive businesses.