Knowledge maturing a workplaces of knowledge workers : results of an ethnolgraphically informed study

Sally-Anne Barnes; Jenny Bimrose; Alan Brown; Daniela Feldkamp; Pablo Franzolini

The concept of knowledge worker has been around for fifty years and many information and communication technologies have been implemented in order to support this type of work. Workplaces have changed substantially, but information is scarce about how actual knowledge workers handle knowledge in their workplaces. This paper presents the results of a joint study of knowledge workers’ workplaces in five organisations representing a diverse sample in terms of size, sector and technology intensity. The results suggest that a number of person types with predominant ways of handling knowledge can be favourably used for designing supportive tools and infrastructures. -- Ethnography ; knowledge management ; knowledge work ; persona

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Year of publication:	2009
Authors:	Barnes, Sally-Anne ; Bimrose, Jenny ; Brown, Alan ; Feldkamp, Daniela ; Franzolini, Pablo
Published in:	Proceedings of I-KNOW '09 : 9th International Conference on Knowledge Management and Knowledge Technologies ; proceedings of I-SEMANTICS '09, 5th International Conference on Semantic Systems, Graz, Austria, September 2 - 4, 2009. - Graz : Verl. d. Techn. Univ. [u.a.], ISBN 978-3-85125-060-2. - 2009, p. 14-27
Subject:	Wissensmanagement \| Knowledge management \| Wissenstransfer \| Knowledge transfer \| Hochqualifizierte Arbeitskräfte \| Highly skilled workers \| Wissen \| Knowledge