Knowledge transfer in enterprise information technology support using web-based self-service systems
| Year of publication: |
2006
|
|---|---|
| Authors: | Cooper, Vanessa ; Lichtenstein, Sharman ; Smith, Ross |
| Published in: |
International journal of technology marketing : IJTMkt. - Olney, Bucks : Inderscience Enterprises, ISSN 1741-878X, ZDB-ID 21933947. - Vol. 1.2005-06, 2, p. 145-170
|