LANDMARKS OF IMPLEMENTING LEAN MANAGEMENT IN PUBLIC SERVICES

In this work I have approached aspects related to analysing the possibility of implementing the Lean Management method in public services, taking into account the particularities of these services. Throughout my paper I have presented the Lean Management principles from the perspective of applying them in public services, as well as the analysis of flows, value-added, costs and losses in the course of specific processes for identifying the measures of improving the quality of services for citizens and increasing their quality of life. Lean approach is focused on customer’s concerns and on activities that add value by a long-term improvement of processes, by respecting people, having as core objectives to eliminate losses and to create value for the end customers.