Language as raw material, scripts as tools and conversations as product : effects of linguistic production on job categories in outsourced call centres
| Year of publication: |
2020
|
|---|---|
| Authors: | Alarcón, Amado ; Ubalde, Josep ; Mc. Heyman, Josiah |
| Published in: |
New Technology, Work and Employment. - Wiley, ISSN 1468-005X, ZDB-ID 2022641-X. - Vol. 35.2020, 1 (20.01.), p. 97-113
|
| Publisher: |
Wiley |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Other identifiers: | 10.1111/ntwe.12156 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10012192458