Leadership, empowerment and customer satisfaction in teaching institutions: Case study of a Pakistani University
| Year of publication: |
2011
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|---|---|
| Authors: | Arif, Seema ; Ilyas, Maryam |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-2731, ZDB-ID 24093877. - Vol. 23.2011, 4 (14.6.), p. 388-403
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