"Lean" service: In defense of a production-line approach
| Year of publication: |
1998
|
|---|---|
| Authors: | Bowen, David E. ; Youngdahl, William E. |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 9.1998, 3, p. 207-225
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