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Learning and relearning effects with innovative service designs : an empirical analysis of top golf courses

Gregory R. Heim; Michael E. Ketzenberg
Year of publication:
2011
Authors: Heim, Gregory R. ; Ketzenberg, Michael E.
Published in:
Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 29.2011, 5, p. 449-461
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