Learning from patients : the impact of using patients' narratives on patient experience scores
Ingrid M. Nembhard, Sasmira Matta, Dale Shaller, Yuna S.H. Lee, Rachel Grob, Mark Schlesinger
| Year of publication: |
2024
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| Authors: | Nembhard, Ingrid M. ; Matta, Sasmira ; Shaller, Dale ; Lee, Yuna S. H. ; Grob, Rachel ; Schlesinger, Mark J. |
| Published in: |
Health care management review : the journal for health care management research. - Hagerstown, MD : Lippincott/Wolters Kluwer Health, Inc., ISSN 0361-6274, ZDB-ID 430366-0. - Vol. 49.2024, 1, p. 2-13
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| Subject: | Clinician & Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) | confidence | office staff courtesy and helpfulness | organizational learning | patient experience | patient narratives | patient-provider communication | timely access to care | Patienten | Patients | Gesundheitsversorgung | Health care | Lernende Organisation | Learning organization | Gesundheitswesen | Health care system | Krankenhaus | Hospital | Narrative Methode | Narrative method | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1097/HMR.0000000000000386 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014455355