Lenient vs. stringent returns policies in the presence of fraudulent returns : the role of customers' fairness perceptions
Jing Chen, Bo Yu, Bintong Chen, Zhuojun Liu
| Year of publication: |
2023
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|---|---|
| Authors: | Chen, Jing ; Yu, Bo ; Chen, Bintong ; Liu, Zhuojun |
| Published in: |
Omega : the international journal of management science. - Oxford [u.a.] : Elsevier, ISSN 0305-0483, ZDB-ID 124502-8. - Vol. 117.2023, p. 1-16
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| Subject: | Customer returns policies | Fairness perception | Fraud returns | Gerechtigkeit | Justice | Konsumentenverhalten | Consumer behaviour | Wahrnehmung | Perception | Betrug | Fraud | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Kapitaleinkommen | Capital income | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.omega.2023.102843 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014281849