Lessons in Consistency: Statistical Process Control in Forte plc

Reports on a pilot study of the application of statistical process control (SPC) in the staff restaurant at Forte Corporate headquarters, to identify problems of application in the service industry. Finds that process control may have benefits and led to Forte’s more detailed study of a large business hotel and evaluation of implementation.

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Year of publication:	1994
Authors:	Jones, Peter ; Dent, Michael
Published in:	The TQM Magazine. - MCB UP Ltd, ISSN 1758-6887, ZDB-ID 2024492-7. - Vol. 6.1994, 1, p. 18-23
Publisher:	MCB UP Ltd
Subject:	Catering industry \| Evaluation \| Flowcharts \| Forte plc \| Implementation \| Performance appraisal \| Quality management \| Service industries \| Statistical process control

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Type of publication:	Article
Type of publication (narrower categories):	case-report
Language:	English
Other identifiers:	10.1108/09544789410052705 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10015033322