Leveraging Customer Complaints Into Customer Loyalty - An effective feedback system is worth its weight in service reps.
Year of publication: |
2004
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Authors: | Cochran, Craig |
Published in: |
Quality digest. - Red Bluff, Calif. : QCI International, ISSN 0278-2642, ZDB-ID 10544501. - Vol. 24.2004, 12, p. 26-29
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Saved in:
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