Leveraging non-respondent data in customer satisfaction modeling
Morteza Zihayat, Anteneh Ayanso, Heidar Davoudi, Mehdi Kargar, Nigussie Mengesha
| Year of publication: |
2021
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|---|---|
| Authors: | Zihayat, Morteza ; Ayanso, Anteneh ; Davoudi, Heidar ; Kargar, Mehdi ; Mengesha, Nigussie |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 135.2021, p. 112-126
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| Subject: | Customer satisfaction | Time-aware satisfaction modeling | Customer analytics | Non-respondent data | Customer satisfaction survey | Kundenzufriedenheit | Konsumentenverhalten | Consumer behaviour | Messung | Measurement | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2021.06.006 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012643990