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Forging relationships with services: The antecedents that have an impact on behavioural outcomes in the life insurance industry
Durvasula, Srinivas, (2004)
Finding the Sweet Spot: A Two Industry Study Using the Zone of Tolerance to Identify Determinant Service Quality Attributes
Durvasula, Srinivas, (2006)
Repositioning travel agencies on the internet
Barnett, Martin, (2001)
International Librarianship: Cooperation and Collaboration
Johnson, Ian M., (2002)